Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to our error or defective product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@totstoplock.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@totstoplock.com for an exchange request.

Shipping returns

To return your product, you should e-mail us at support@totstoplock.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.